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Something not right with your order? The team will gladly refund your order within 14 days of your purchase if there's a mix-up.
If you're unhappy with your purchase or have ordered the wrong product, and wish to return it please email firstname.lastname@example.org with your order number and we will advise next steps.
Return mail and resend costs are the responsibility of the customer along with any restocking fees. This will be deducted from the refund amount.
Unfortunately, we do not exchange products that are not in their original condition or are on sale. Sale items are considered final. Please note any discounted packs are considered sale items.
We will accept item(s) provided they are returned as new with the original packaging, including tags, within 14 days of purchasing. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
All items that are sent back should include your order number details. Unidentified parcels may not be refunded.
In case you receive a faulty or dirty item by mistake, always contact our customer care team within 7 days of receiving the item.
Refunds will be made to you within 14 working days of the cancellation date of the order (for items not shipped) or from when the returned item(s) are received by The Little Rockstar. The refund will be credited to the same account that was used at the moment of purchase.
Please note we are unable to refund delivery or import duties.
In certain circumstances, before your order has been dispatched, we may be able to cancel your order. Please contact us as soon as possible after placing your order and our customer care team will advise if cancellation is available.
Please note, we are unable to combine orders, change the size, edit your billing and shipping details or add pieces to an existing order once it has been placed. If your order cannot be canceled your order will be processed as normal and a confirmation email will be sent once it is dispatched from our warehouse.
Please note that once an order has been shipped it is no longer possible for us to stop it
Please contact us as soon as possible after placing your order and the customer care team will advise if cancellation is available. In the instance where your order has already been delivered to you, please email the customer care team for next steps to return the order.
Please note that The Little Rockstar reserve the right to refuse unidentified order returns.
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